Over commit… under deliver!


Let me be honest with you: I did that before, and might continue doing it.  No promise to let go, but I wanted to share with you my thoughts on over-commitment as I experience it.  This will enable me tell moments of truth, and help control over-commitments, or avoid them altogether.

When over-committing, you simply make a promise to yourself or others to deliver a task.  You end up with either no delivery, or partial delivery in the best scenario.  Hence, you upset the other party who could be your wife, father, mother, manager, customers, partners, or even yourself.  You don’t think I’m insane if I promise myself, right?!

Over-commitment is not just a one-time thing.  It’s more of a habit that one builds over time.  I have examined myself (that’s not insanity at all!) and sometimes others, and in my opinion, I see over-commitment is caused by either of the following:

  • Over-excitement that leads to incautious or blind commitments
  • Sense of under-performance that leads to cautious commitments for up-leveling performance.

In both cases, results are the same: commitments that never get achieved.  I will share with you the internal workings of both cases as others and myself experience them.  That’s not going to be scientific at all, though.

Over-excitement can lead to over-commitment

You meet a customer, and deep dive into discussions on how your company’s solutions can meet their requirements.  You’re passionate about the solutions your company offers, and you feel the value these solutions can offer your customer.  That’s a perfect context for over excitement!  To move things forward, a need for actions on both parties are apparent.  Because of the over-excitement state you are in, you start putting actions on yourself (that’s a good thing), and sometimes you force yourself to commit on things you don’t control, or things you cannot deliver on time.  You’re in a trap of “over-commitment”, where you get caught up on a pile of commitments that you may not be able to deliver.  All that is caused by the moment that blinded you from taking into considerations the available time and resources, and the things you or others control.

Sense of under-performance can lead to over-commitment, too

Another internal working that causes over-commitment is when you have a sense of under-performance.  Weird, huh? It’s true, cause when you are under-performing (or feeling just that), you may feel low, and sometimes depressed.  If you try to get yourself out of that mood, you might tend to pressure yourself with commitments to unleash it and break through the depression.  This is where over-commitment happens, and hence under-delivery is probable!

To be honest with you, that sometimes worked for me, but not always though.  It happened once with me when I was having that sense of under-performance.  On the same time, we were negotiating a proof of a technology to one of our key customers.  This customer happened to have varying and complex requirements which needed the engagement of an external party to deliver the proof on time.  There was a challenge though.  the customer’s requirements could change as it’s more of discovery than predefined set of requirements.  Also, we need to manage satisfaction to win in a competitive environment.  With all that in mind, I have decided to step in and deliver the proof myself, and avoid the engagement of the external party because of the fluid nature of this proof.  This was of course on the expense of my time on other angles, but we were able to adapt as we go and deliver the proof successfully.  We also were able to discover more opportunities to help the customer and position our technologies right.  This was an exception to over-commitment.  I remember I did the same with another customer, but results were not what we planned to have.

To conclude, I want to emphasize the importance of cautious decision on taking up commitments.  Measuring your abilities and available resources should be in the equation that leads to committing on a task.  Pay extra attention in states of over-excitement and sense of under-performance cause they may lead you to short or absent delivery of what you have committed on.

Never block thoughts… Give them a spin and let go!


We get streams of thoughts or ideas, especially when free and relax, or when doing a mundane task that doesn’t require a lot of attention (driving, taking a shower, or even getting to sleep).  We sometimes get overwhelmed by those thoughts to a degree we tend to block them for some reasons.  Reasons to block a thought could be very valid actually, but the practice of blocking is what I’m suggesting to change.

Why would I block my thoughts?

Blocking thoughts happens usually due to the fact that you have a rule in your life that dictates rejecting the stream of thoughts you’re getting.  It could also be due to a previous state of decision against that thought.  In both cases, those thoughts are against what you have set yourself up to, and hence you consciously block them.  You may be doing so peacefully telling thoughts to go away, or you may be annoyed as why they are coming back persistently.

Examples would be changing you job, getting married, buying a car or house, or getting some of your savings for that great trip.

What’s the problem then? what is it you’re worried about?

The stream of thoughts is intermittently persistent and usually requires a great deal of effort (mentally and emotionally).  That effort takes something out of you, and will always do as thoughts will find their way back to you!  What I’m saying here is that you’re not helping yourself by blocking thoughts and continuously doing so will get you in a state of increased annoyance.  More importantly, you’re missing the chance to be more adaptive and creative about your life and skipping a window of potentially “good” change!

What are you suggesting then?

A flip in handling your thoughts with minimum efforts possible.  I’m suggesting to stop blocking your thoughts, and instead handle them smoothly by giving them a spin of conscious moment and letting go afterwards.  If they come back again, give them another spin and let go.  If they persist, give them a final spin and let go, but consider them for a serious talk with yourself and revisit why you don’t want them coming.  That’s the window of potential change that could be for your own good.  I’m not suggesting three and only three times of spin thoughts.  I’m just emphasizing the fact of giving your thoughts several shots of what they deserve!

I really don’t get it, can you give me an example?

Sure, I will give you an example from your work life.  If you happen to be like me, then you must have gone through time in your life trying to figure out what is your passion and what you like to do for living that will keep your energy to its optimum throughout the good and bad.  If you have done so, then you surely have set career goals that align with your strengths and weaknesses, and consider opportunities and threats in your field (SWOT).  With those career goals in mind, you’ll have a different perspective at the job opportunities that goes by and you’ll have firm rules of what to consider or reject.  Then, the state I’m referring to goes like this: you get a job opportunity, it gets underway those goals of your career aspiration, and they get blocked if they don’t pass.  Hence, a thought and a block process.  If you continue doing so, that may get you in an uncomfortable state of decision making especially with the fact those thoughts will come back again and again.

What if I apply what you’re suggesting?

Ok, as I said, instead of blocking, you’ll give the idea of changing job a spin of thought and will let go.  That spin of thought will give you a chance to revisit your rules and the goals and rational behind them.  After all, your rules are not universal and your goals always have space of improvement.  With a quick spin of consideration, you’ll:

  1. Avoid the demanding state of the thought –> relief.
  2. Get a chance to review your career aspiration, and realign your goals –> validation checkpoint.

This will repeat for a while until the thought goes away and stop persisting, or until it finds its impact on your rules of life, and hopefully positively.  The whole idea is not to miss those great windows of potential “good” change and hence be agile consistently.  Notice, however, that I said “good” change, as some changes could be disastrous if not aligned with proper rational and morals.

Also, make sure you don’t make major decisions or corrections in those short revisits (what I call spins).  You need to let go and wait for the thought to knock the door again.  The final spin of your choice should get you in a serious discussion and validation where you can make the minor or major corrections (change) if required.

In summary

My advice to you is to set and respect rules in your life, but at the same time allow to validate them.  This happens by giving the other thoughts a spin, which will enable you to change for good and be agile!

Blog at WordPress.com.
Theme: Esquire by Matthew Buchanan.

Follow

Get every new post delivered to your Inbox.